Shipping policy
We deliver all KC Cloths orders within South Africa. When you check out, you choose one of two delivery options. Please read the two options carefully, because they work very differently.
Option 1: 📦 PUDO Locker – R80
Important: with this option, your parcel is NOT delivered to your door. It is delivered to a PUDO locker, and you go to the locker to collect it yourself. A PUDO locker is a self-service locker found at places like shopping centres and petrol stations.
How it works, step by step:
At checkout, choose the PUDO Locker option.
After you have paid, choose the PUDO locker closest to you. Please choose a locker that is easy for you to get to.
We pack your order and send it to the locker you chose.
When your parcel is in the locker, you will receive an SMS (and sometimes an email) with your collection code (PIN). This message is sent to the cell number you gave at checkout, so please make sure your cell number is correct.
Go to the locker, enter your collection code on the locker screen, and the locker door will open. Take your parcel and close the door.
Please collect your parcel as soon as you receive your collection code.
Having trouble choosing a locker? Not sure which locker is closest to you, or could not choose one after checkout? Please WhatsApp us on 060 597 7285 with your order number and the area you live in, and we will gladly help you choose a locker.
Did not get your collection code? First check your SMS messages and your email (also your spam or junk folder). If you still cannot find it, WhatsApp us on 060 597 7285 with your order number and we will get it for you.
Option 2: 🚚 Delivery to Your Door – R100
With this option, your parcel comes straight to you. The Courier Guy brings your parcel to the address you choose, for example your house, your work, or a family member's home. You do not need to go anywhere to collect it.
How it works, step by step:
At checkout, choose the Delivery to Your Door option.
Type the address where you want your parcel delivered (your house, your work, etc.): street number, street name, suburb, town and postal code. If it is a complex or estate, add the unit number and complex name. If it is your work, add the company name.
Give a cell number where you can be reached. The Courier Guy may SMS or phone you before they arrive.
We pack your order and hand it to The Courier Guy.
The courier delivers your parcel to the address you gave. Please make sure someone is there to receive it.
Tip: If no one is at home during the day, rather use your work address.
Chose the Wrong Option?
If you chose the PUDO locker but wanted door delivery (or the other way around), please WhatsApp us on 060 597 7285 with your order number as soon as possible, before your order is sent. We will do our best to change it for you and will let you know if there is a price difference. Once your parcel has been handed to the courier, we can no longer change the delivery option.
When Will My Order Be Sent?
Orders are sent out every Monday, Tuesday, Wednesday and Friday.
We only send your order once your payment has been received. If you pay by EFT, we send your order once the payment shows in our bank account.
How Long Will Delivery Take?
Most orders arrive within 3 to 5 working days after payment (this includes packing time). This is an estimate. Public holidays, bad weather or courier delays can sometimes add a day or two. These delays are outside of our control.
Tracking Your Order
Once your parcel is on its way, The Courier Guy or PUDO will send you tracking details by SMS and/or email, so that you can see where your parcel is.
Changing Your Address or Locker
Need to change your delivery address or locker? Please WhatsApp us on 060 597 7285 as soon as possible with your order number. Once a parcel has been handed to the courier, changes are not always possible.
Please check your address, cell number and locker choice carefully before you pay. KC Cloths cannot be held responsible for delays caused by a wrong or incomplete address or cell number.
Problems With Your Delivery?
Please WhatsApp us on 060 597 7285 with your order number if:
you did not receive your collection code,
your parcel has not arrived,
your parcel went to the wrong locker, or
you cannot open the locker.
We will contact The Courier Guy or PUDO for you and help sort it out. You do not need to contact the courier yourself.
When your parcel arrives, please check your order. If anything is damaged, leaking or incorrect, let us know straight away so that we can make it right. See our Refund Policy for more information.
Questions?
We are always happy to help.
WhatsApp: 060 597 7285 (the fastest way to reach us)
Email: admin@kccloths.com
