PAIA Manual

Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (as amended)

Date of compilation: 25/06/26

Date of revision: 2027

Definitions

Term Definition
CEO Chief Executive Officer
Client Any natural or juristic person that received or receives services from KC Cloths
Complainant Any person who lodges a complaint with the Information Regulator
Complaint

(a) A matter reported to the Information Regulator in terms of section 74(1) and (2) of the Act;

(b) A complaint referred to in section 76(1)(e) and 92(1) of the Act;

(c) A matter reported or referred to the Information Regulator in terms of other legislation that regulates the mandate of the Information Regulator
Conditions for Lawful Processing The conditions for the lawful processing of personal information as fully set out in chapter 3 of POPI and in section 12 of this manual
Data Subject The person to whom Personal Information relates
Day A calendar day, unless the last day of a specified period happens to fall on a Sunday or public holiday, in which case it is calculated exclusive of that Sunday or public holiday (Interpretation Act, 1957 - Act No. 33 of 1957)
DIO Deputy Information Officer
Information Officer/IO The individual who is identified herein and legally appointed to ensure compliance with POPIA and PAIA
Manual This manual
Minister Minister of Justice and Correctional Services
Office Hours

(a) For the Information Regulator: 08:00–16:00, Monday to Friday (excluding public holidays);

(b) For designated offices: Hours during which the offices operate
PAIA The Promotion of Access to Information Act, No. 2 of 2000
Personal Information Information relating to an identifiable living person, or an identifiable existing juristic person, including but not limited to race, gender, contact info, biometrics, correspondence, opinions, and identifiers
Personnel Any person who works for or provides services to or on behalf of KC Cloths and receives or is entitled to receive remuneration, including permanent, temporary and part-time staff, directors, and contractors
POPI/POPIA The Protection of Personal Information Act, No. 4 of 2013
POPI Regulations Regulations promulgated in terms of section 112(2) of POPI
Private Body

(a) A natural person conducting business;

(b) A business partnership;

(c) A juristic person not being a public body
Processing Any operation or activity concerning personal information, including collection, storage, dissemination, or destruction
Regulator Information Regulator established in terms of POPIA
Republic Republic of South Africa
Signature Any legally accepted form of signature, including electronic signature where applicable
Writing As referred to in section 12 of the Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002)

Purpose of the PAIA Manual

This PAIA Manual is useful for the public to:

Check the categories of records held by a body which are available without a person having to submit a formal PAIA request.

Have a sufficient understanding of how to make a request for access to a record of the body, by providing a description of the subjects on which the body holds records and the categories of records held on each subject.

Know the description of the records of the body which are available in accordance with any other legislation.

Access all the relevant contact details of the IO and DIO who will assist the public with the records that they intend to access.

Know the description of the guide on how to use PAIA, as updated by the Regulator, and how to obtain access to it.

Know if the body will process personal information, the purpose of processing of personal information, and the description of the categories of data subjects and of the information or categories of information relating thereto.

Know the recipients or categories of recipients to whom the personal information may be supplied.

Know if the body has planned to transfer or process personal information outside of the Republic of South Africa and the recipients or categories of recipients to whom the personal information may be supplied.

Know whether the body has appropriate security measures to ensure the confidentiality, integrity and availability of the personal information which is to be processed.

Key Contact Details for Access to Information of KC Cloths

Information Officer

Name Chene Schoeman
Contact number 060 597 7285
Email address info@kccloths.com

Deputy Information Officer

Name Anike van Zyl
Contact number 060 597 7285
Email address info@kccloths.com

General contacts for access to information

Email address info@kccloths.com

National or head office

Postal address Port Elizabeth, Eastern Cape, 6070
Physical address Port Elizabeth, Eastern Cape, 6070
Contact number 060 597 7285
Email info@kccloths.com
Website www.kccloths.com

Guide on how to use PAIA and how to Obtain Access to the Guide

The Regulator has, in terms of section 10(1) of PAIA, as amended, updated and made available the revised guide on how to use PAIA (“guide”), in an easily comprehensible form and manner, as may reasonably be required by a person who wishes to exercise any right contemplated in PAIA and POPIA.

The guide is available in each of the official languages and in braille.

The aforesaid guide contains the description of:

The objects of PAIA and POPIA;

The postal and street address, phone and fax number and, if available, email address of:

The IO of every public body, and

Every DIO of every public and private body designated in terms of section 17(1) of PAIA and section 56 of POPIA1;

The manner and form of a request for:

Access to a record of a public body contemplated in section 112.

Access to a record of a private body contemplated in section 503.

An internal appeal.

A complaint to the Regulator.

An application with a court against a decision by the IO of a public body, a decision on internal appeal or a decision by the Regulator or a decision of the head of a private body.

The provisions of sections 144 and 515 requiring a public body and private body, respectively, to compile a manual, and how to obtain access to a manual;

The provisions of sections 156 and 527 providing for the voluntary disclosure of categories of records by a public body and private body, respectively;

The notices issued in terms of sections 228 and 549 regarding fees to be paid in relation to requests for access;

The regulations made in terms of section 9210;

The assistance available from the IO of a public body in terms of PAIA and POPIA;

The assistance available from the Regulator in terms of PAIA and POPIA; and

All remedies in law available regarding an act or failure to act in respect of a right or duty conferred or imposed by PAIA and POPIA, including the manner of lodging.

Members of the public can inspect or make copies of the guide from the offices of the public and private bodies, including the office of the Regulator, during normal working hours.

The guide can also be obtained:

Upon request to the IO.

From the website of the Regulator (www.inforegulator.org.za.)

A copy of the guide is also available in the following three official languages, for public inspection during normal office hours:

English.

Afrikaans.

Zulu.

Guide of Information Regulator

A guide to PAIA and how to access information in terms of PAIA has been published pursuant to section 10 of PAIA.

The guide contains information required by an individual who may wish to exercise their rights in terms of PAIA.

Should you wish to access the guide, you may request a copy from the IO by contacting him/her using the details specified above.

You may also inspect the guide at KC Cloths’ offices during ordinary working hours.

You may also request a copy of the guide from the Information Regulator at the following details:

Postal address P O Box 31533, Braamfontein, Johannesburg, 2017
Contact number +27 (10) 023-5200
Website www.inforegulator.org.za
Email PAIAComplaints@inforegulator.org.za.

Latest Notices in terms of Section 52(2) of PAIA

At this stage, no notice(s) has/have been published on the categories of records that are available without having to request access to them in terms of PAIA

Availability of Certain Records in terms of PAIA

Categories of records of KC Cloths which are available without a person having to request access:

Category of Records Types of the Record Available on Website Available on Request
PAIA Manual Company’s current PAIA Manual X -
Company overview Company profile, business activities, contact details X -
Policies (public-facing) Privacy policy, website cookies policy X -
Legal disclosures Disclaimers, terms & conditions, consumer protection notices X X
News and announcements Service updates, media releases, company news X X
Public marketing materials Brochures, descriptions of service offerings X -
Contact information for IO Name, designation, email address, telephone /physical address X -

Description of the records/subjects of KC Cloths which are available in accordance with any other legislation:

Category of Records Applicable Legislation Department/
Subject Area
Memorandum of Incorporation, company registration documents, minutes of board meetings, share register Companies Act, 71 of 2008 Operations
Employment contracts, employee attendance records, payroll information, leave records Basic Conditions of Employment Act, 75 of 1997 Operations
Employment Equity (EE) plans, EE reports, committee meeting minutes Employment Equity Act, 55 of 1998 HR
Tax returns, IRP5 certificates, Pay-As-You-Earn (PAYE) records, employee tax submissions Income Tax Act, 58 of 1962 Finance
Workplace Skills Plans (WSPs), annual training reports, learnership agreements Skills Development Act, 97 of 1998 Training and Development
Unemployment Insurance Fund (UIF) contribution records, declarations, employee benefit claim records Unemployment Insurance Act, 63 of 2001 HR
Data subject consent forms, privacy notices, PAIA Manual, operator agreements, processing activity records Protection of Personal Information Act, 4 of 2013 Legal and Compliance
PAIA Manual, access request logs Promotion of Access to Information Act, 2 of 2000 Legal and Compliance
Know Your Customer (KYC) documents, client identification and verification records Financial Intelligence Centre Act, 38 of 2001 (if applicable) Client Services/
Finance
Document retention and disposal schedules, archive logs National Archives and Records Service Act, 43 of 1996 Records Management
Customer onboarding records, support tickets, implementation documentation, user account records Consumer Protection Act, 68 of 2008 (where applicable) Customer Support
Cloud hosting agreements, vendor contracts, infrastructure agreements, third-party risk assessments Electronic Communications and Transactions Act, 25 of 2002 IT/ Procurement
Intellectual property records, patents, trademarks, software ownership agreements, NDAs Copyright Act, 98 of 1978 and Patents Act, 57 of 1978 Legal

*Although we have used our best endeavours to supply a list of applicable legislation, it is possible that this list may be incomplete. Whenever it comes to our attention that existing or new legislation allows a Requester access on a basis other than as set out in PAIA, we shall update the list accordingly. If a Requester believes that a right of access to a record exists in terms of other legislation listed above or any other legislation, the Requester is required to indicate what legislative right the request is based on, to allow the Information Officer the opportunity of considering the request in light thereof.

  1. KC Cloths holds and/or processes the following records for the purposes of PAIA and POPIA:

    1. PAIA: PAIA Manual; PAIA guides; PAIA records; PAIA submission records; awareness training.

    2. POPIA: Including, but not limited to, the following: IO Registration Certificate; data breach records; retention records; awareness training.

    3. Further information which may be made available upon request.

  2. The above-mentioned records may be requested; however, it should be noted that there is no guarantee that the request will be honoured. Each request will be evaluated in terms of PAIA and any other applicable legislation.

Request Process

  1. An individual who wishes to place a request must comply with all the procedures laid down in PAIA.

  2. The requester must complete Form 02 of PAIA Forms (Request for Access to Record) herein, is attached hereto and submit it to the IO at the details specified herein.

  3. The prescribed form as well as payment of a request fee and a deposit (if applicable) must be submitted to the IO at/via the postal or physical address, fax number or email address as is stated herein.

  4. The prescribed form must be completed with enough particularity to enable the IO to determine:

    1. The record(s) requested;

    2. The identity of the requestor;

    3. What form of access is required; and

    4. The postal address or fax number of the requestor.

  5. The requestor must state that the records are required for the requestor to exercise or protect a right and clearly state what the nature of the right is so to be exercised or protected. An explanation of why the records are requested is required to exercise or protect the right.

  6. The request for access will be dealt with within 30 (thirty) days from date of receipt, unless the requestor has set out special grounds that satisfies the IO that the request be dealt with sooner.

  7. The period of 30 (thirty) days may be extended by not more than 30 (thirty) additional days, if the request is for a large quantity of information, or if the request requires a search for information held at another office of KC Cloths and the information cannot be reasonably obtained within 30 (thirty) days. The IO will notify the requestor in writing should an extension be necessary.

  8. The IO must communicate a response to the request for access using Form 03 of PAIA Forms (Outcome of Request and of Fees Payable) herein. This communication shall inform the requestor of:

    1. The decision; and

    2. Fees payable.

  9. In the event that the IO is of the opinion that the searching and preparation of the record for disclosure would amount to more than six (6) hours, he/she shall inform the requestor to pay a deposit not exceeding one third of the amount payable.

  10. Should the requestor have any difficulty with the form or the process laid out herein, the requestor should contact the IO for assistance.

  11. An oral request can be made to the IO should the requestor be unable to complete the form due to illiteracy or a disability. The IO will then complete the form on behalf of the requestor and provide a copy of the form to the requestor.

  12. Form 2 of POPIA Forms (Request for Correction or Deletion) herein, is used by a data subject to request the correction of inaccurate, outdated, incomplete, irrelevant, or misleading personal information, and/or the deletion or destruction of personal information that is no longer necessary or unlawfully obtained, in accordance with Section 24(1) of POPIA. It ensures that responsible parties maintain accurate and lawful records of personal data.

  13. Form 3 of POPIA Forms (Application for the Issue of a Code of Conduct) herein is used by an industry body, profession, or class of entities to apply for the issuance of a Code of Conduct under Section 61(1)(b) of POPIA. It allows industries to self-regulate how personal information is processed within their sector, in line with the conditions for lawful processing.

  14. Form 4 of POPIA Forms (Request for Consent – Direct Marketing) herein enables a responsible party to formally request a data subject’s consent to receive direct marketing communications via unsolicited electronic means (e.g., SMS, email), as required under Section 69(2) of POPIA. It ensures that individuals have control over whether and how they are marketed to.

  15. Form 5 of POPIA Forms (Complaint Regarding Interference with Personal Information) herein allows a data subject or complainant to submit a complaint to the IR concerning unlawful interference with personal information; or a determination made by an adjudicator under POPIA. It provides an avenue for recourse and investigation in cases of non-compliance with data protection obligations.

Grounds for Refusal

The following are grounds upon which KC Cloths may, subject to the exceptions in chapter 4 of PAIA, refuse a request for access in accordance with chapter 4 of PAIA:

  1. Mandatory protection of the privacy of a third party who is a natural person, including a deceased person, where such disclosure of personal information would be unreasonable.

  2. Mandatory protection of the commercial information of a third party, if the records contain:

    1. Trade secrets of that third party;

    2. Financial, commercial, scientific or technical information of the third party, the disclosure of which could likely cause harm to the financial or commercial interests of that third party; and/or

    3. Information disclosed in confidence by a third party to KC Cloths, the disclosure of which could put that third party at a disadvantage in contractual or other negotiations or prejudice the third party in commercial competition.

  3. Mandatory protection of confidential information of third parties if it is protected in terms of any agreement.

  4. Mandatory protection of the safety of individuals and the protection of property.

  5. Mandatory protection of records that would be regarded as privileged in legal proceedings.

  6. Protection of the commercial information of KC Cloths, which may include:

    1. Trade secrets;

    2. Financial/commercial, scientific or technical information, the disclosure of which could likely cause harm to the financial or commercial interests of KC Cloths;

    3. Information which, if disclosed, could put KC Cloths at a disadvantage in contractual or other negotiations or prejudice KC Cloths in commercial competition; and/or

    4. Computer programs which are owned by KC Cloths, and which are protected by copyright and intellectual property laws.

  7. Research information of KC Cloths or a third party, if such disclosure would place the research or the researcher at a serious disadvantage.

  8. Requests for records that are clearly frivolous or vexatious, or which involve an unreasonable diversion of resources.

Remedies Should a Request be Refused

  1. If KC Cloths does not have an internal appeal procedure in light of a denial of a request, decisions made by the IO are final.

  2. The requestor may in accordance with sections 56(3) (c) and 78 of PAIA, apply to a court for relief within 180 (one-hundred-and-eighty) days of notification of the decision for appropriate relief.

Fees

The following fees shall be payable upon request by a requestor:

Details Fee
Request fee (payable on every request) R140.00 once-off
Photocopy of an A4 page or part thereof R2.00 per page
Printed copy of an A4 page or part thereof R2.00 per page
Hard copy on flash drive (flash drive to be provided by requestor) R40.00 once-off
Hard copy on a compact disc (compact disc to be provided by requestor) R40.00 once-off
Hard copy on a compact disc (compact disc to be provided by KC Cloths) R60.00 once-off
Transcription of visual images per A4 page As per quotation of service provider
Copy of visual images As per quotation of service provider
Transcription of an audio record R24.00 per A4 page
Copy of an audio record on flash drive (flash drive to be provided by requestor) R40.00 once-off
Copy of an audio on a compact disc (compact disc to be provided by requestor) R40.00 once-off
Copy of an audio on a compact disc (compact disc to be provided by KC Cloths) R60.00 once-off
Base/starting rate to search for and prepare the record for disclosure R145.00 per hour for each hour or part thereof, excluding the first hour, reasonably required for such search and preparation (cannot exceed R435.00 per request)
Rate to search for and prepare the record for disclosure R435.00 per hour for each hour or part thereof, excluding the first hour, reasonably required for such search and preparation (cannot exceed total cost)
Postage, email or any other electronic transfer Actual expense, if any

Processing of Personal Information

The purposes for processing personal information include:

To respond to customer enquiries, product queries, complaints, claims and service-related communications.

To process orders, quotations, payments, invoicing, deliveries, account reconciliations, and other financial transactions relating to our products.

To verify the identity and contact details of customers, suppliers, distributors, contractors, and visitors for security, access control, fraud prevention, and business verification purposes.

To communicate with customers, suppliers, transport providers, and service providers regarding product availability, recommendations, technical support, and service requests.

To maintain customer relationship management records, conduct customer satisfaction surveys, and provide information relating to products, promotions, training sessions, industry updates, or marketing campaigns where lawful to do so.

To comply with legal, regulatory, tax, health and safety, product traceability, and industry-specific obligations applicable to our business.

To retain records in accordance with applicable legislation, internal retention schedules, and business continuity requirements.

Description of the categories of data subjects and of the information or categories of information relating thereto:

Categories of Data Subjects Personal Information that may be Processed
Customers / Clients Name and surname, company name, registration number, identity number (where applicable), contact details, physical and postal address, delivery address, banking details, VAT number, purchase history.
Suppliers Contact person details, company registration number, VAT number, banking details, supplier agreements, physical address, import/export documentation, certifications, correspondence records.
Employees Name, surname, ID number, tax number, contact details, residential address, bank details, employment contracts, payroll and benefits information, leave records, performance records, qualifications, race and gender (for EE compliance), training and development records, health and safety information.
Job Applicants Name, surname, contact details, CV, qualifications, previous employment history, references, criminal or credit checks (if applicable).
Contractors Full name, identity number, contact info, banking details, tax information, contracts, work experience, qualifications
Visitors / Guests Name, contact details, vehicle registration (if recorded), visitor registers, CCTV footage (if applicable for office/site security).
Regulatory Bodies / Authorities Contact person details, company registration info, compliance documentation, correspondence records
Shareholders / Investors Full name, contact info, identity numbers, banking info, shareholding details, investment history, correspondence records
IT / System Users Full name, identity info, login credentials, access logs, device info, IP addresses, security authentication data
Marketing / Newsletter Subscribers Full name, contact info (email, phone), preferences, consent records, interaction history with communications

The Recipients or Categories of Recipients to whom the Personal Information may be Supplied

Category of Personal Information Recipients or Categories of Recipients to whom the Personal Information may be Supplied
Identity number and names, for criminal checks South African Police Services (SAPS), accredited background check agencies
Qualifications, for qualification verifications South African Qualifications Authority
Credit and payment history, for credit information Credit bureaus
Employment history and references (for background checks) Previous employers, recruitment agencies, background screening companies
Driver's license and vehicle details (for driver verification) Road Traffic Management Corporation (RTMC), Department of Transport
Banking details Financial institutions, payment processors
Health information (for occupational health assessments) Occupational health service providers, medical professionals
Security clearance information (for restricted access areas) Security service providers, regulatory bodies
Skills development and training records Sector Education and Training Authorities (SETAs)
CCTV footage and security incident records Authorised security service providers; law enforcement authorities (if required)

Planned Transborder Flows of Personal Information

KC Cloths may transfer or store certain categories of personal information outside the Republic of South Africa, primarily through the use of cloud-based service providers, payment gateways, marketing platforms, and IT hosting providers. These service providers may be located in jurisdictions such as the United States of America, the European Union, and other regions where global service providers host their systems.

The country in which personal information will be stored
Botswana, Zambia
Namibia
Mozambique

KC Cloths may share personal information with third parties and in certain instances this may result in transborder flow of the personal information. The personal information will always be subject to protection, not less than the protection it is afforded under the Protection of Personal Information Act No.4 of 2013. General description of information security measures to ensure the confidentiality, integrity and availability of the information:

Keeping our systems secure through access controls, system monitoring, and usage tracking;

Storing physical and digital records in secure, access-controlled environments;

Restricting access to buildings, systems, and records to authorised personnel only;

Securely destroying or deleting personal information once it is no longer required;

Ensuring compliance with relevant data protection standards, legal requirements, and industry codes of conduct.

In addition, the following technical security safeguards have been implemented to support these objectives:

  1. Data encryption (at rest and in transit) to protect sensitive information from unauthorised access;

  2. Anti-virus and anti-malware software to detect, prevent, and mitigate cyber threats;

  3. Firewalls and intrusion detection/prevention systems (IDS/IPS) to monitor and safeguard network traffic;

  4. Multi-factor authentication (MFA) and role-based access controls to limit access based on job function and business need;

  5. Secure backup and disaster recovery solutions to ensure business continuity and data integrity;

  6. Ongoing system monitoring and access logging to detect and respond to suspicious activity;

  7. Physical security controls such as keycard access, secure storage, and visitor management procedures;

  8. Employee training and awareness programmes to promote secure data handling and prevent human error;

  9. Secure disposal of physical and electronic records when no longer needed or when required by law.

These safeguards are continuously reviewed and enhanced to address new risks, changing business processes, and advancements in technology.

Availability of the Manual

A copy of the manual is available:

On our website (www.kccloths.com) and at our head office for public inspection during normal business hours;

To any person upon request and upon the payment of a reasonable prescribed fee; and

To the Information Regulator upon request.

A fee for a copy of the manual, as contemplated in Annexure B of the Regulations, shall be payable per each A4-size photocopy made.

Objection to the Processing of Personal Information by a Data Subject

A data subject who wishes to object to the processing of personal information in terms of section 11(3)(a) or section 11(3)(b) of the Act, must submit the objection to a responsible party at any time during office hours of a responsible party and free of charge.

A data subject who wishes to object to the processing of personal information must do so on a form substantially similar to Form 1 of POPIA Forms herein, free of charge and reasonably accessible to a data subject by hand, fax, post, email, SMS, or WhatsApp and or in any manner expedient to a data subject in terms of section 11(3)(a) of the Act.

A responsible party must, when collecting personal information of a data subject, notify the data subject, in terms of section 18(1)(h)(iv) of the Act, of their right to object, as referred to in section 11(3) of the Act.

If an objection to the processing of personal information of a data subject is made telephonically, such an objection shall be electronically recorded by a responsible party and upon request, be made available to the data subject in any manner, including the transcription thereof.

Request for Correction/Deletion of Personal Information or Destruction/Deletion of Record of Personal Information

A data subject has the right, in terms of section 24 of the Act, to request, where necessary, the correction, destruction, or deletion of his, her or its personal information.

A data subject, who wishes to request a correction or deletion of his, her, or its personal information, as provided for in section 24(1)(a) of the Act, has the right to request correction or deletion of personal information at any time and free of charge, if the personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully.

A data subject who wishes to request the destruction or deletion of a record of his, her, or its personal information in terms of section 24(1)(b) of the Act, has the right to request the destruction or deletion of a record of his, her or its personal information at any time and free of charge, if a responsible party is no longer authorised to retain such information in terms of section 14 of the Act.

A request for correction to or deletion of personal information, as referred to in sub-regulation 12.11.2 or a request for the destruction or deletion of a record of personal information, as referred to in sub-regulation 12.11.3 must be submitted to a responsible party on a form which is substantially similar to Form 2 of POPIA Forms herein free of charge and reasonably accessible to a data subject by hand, fax, post, email, SMS, WhatsApp message or in any manner expedient to a data subject.

A request for a correction or deletion of personal information by telephonic means shall be recorded by a responsible party and such recording must, upon request, be made available to a data subject in any manner, including the transcription thereof which shall be free of charge.

A responsible party must, within 30 (thirty) days of receipt of the outcome of the request referred to in sub-regulation 12.11.2 or 12.11.3, notify a data subject, in writing, of the action taken as a result of the request.

Updating of the Manual

The head of KC Cloths will update this manual on a regular basis.

Name of IO Chene Schoeman
Title of the head of the body CEO

Applicable Forms

PAIA Forms

Form 01: Request for a Copy of the Guide from an Information Officer [Regulation 3]

Form 02: Request for Access to Record [Regulation 7]

Form 03: Outcome of Request and of Fees Payable [Regulation 8]

Form 05: Complaint Form [Regulation 10]

Form 13: PAIA Request for Compliance Assessment Form [Regulation 14(1)]

POPIA Forms

Form 1: Objection to the Processing of Personal Information

Form 2: Request for Correction or Deletion of Personal Information or Deletion of Record of Personal Information

Form 3: Application for the Issue of a Code of Conduct

Form 4: Application for the Consent of a Data Subject for the Processing of Personal Information for the Purpose of Direct Marketing

Form 5: Complaint Regarding Interference with the Protection of Personal Information for the Purpose of Direct Marketing

Notes

  1. Section 56(a) of POPIA - Each public and private body must make provision, in the manner prescribed in section 17 of the Promotion of Access to Information Act, with the necessary changes, for the designation of such a number of persons, if any, as deputy information officers as is necessary to perform the duties and responsibilities as set out in section 55(1) of POPIA

  2. Section 11 of PAIA – A requester must be given access to a record of a public body if the requester complies with all the procedural requirements in PAIA relating to a request for access to that record, and if access to that record is not refused in terms of any ground for refusal contemplated in Chapter 4 of this Part.

  3. Section 50 of PAIA – A requester must be given access to any record of a private body if:

    (a) that record is required for the exercise or protection of any rights;

    (b) that person complies with the procedural requirements in PAIA relating to a request for access to that record; and

    (c) access to that record is not refused in terms of any ground for refusal contemplated in Chapter 4 of this Part.

  4. Section 14 of PAIA – The Information Officer of a public body must update and publish the manual referred to in subsection (1) at intervals of not more than 12 months.

  5. Section 51 of PAIA – The Information Officer of a private body must update and publish the manual referred to in subsection (1) at intervals of not more than 12 months.

  6. Section 15 of PAIA – The Information Officer of a public body must update and publish any notice issued under subsection (2) at intervals of not more than 12 months.

  7. Section 52 of PAIA – The head of a private body must update and publish any notice issued under subsection (2) at intervals of not more than 12 months.

  8. Section 22 of PAIA – If access to a record is granted, the notice must state the access fee (if any) required to be paid by the requester.

  9. Section 54 of PAIA – If access to a record is granted, the notice must state the access fee (if any) required to be paid by the requester.

  10. Section 92(11) of PAIA – The Information Regulator must update and publish the guide referred to in subsection (1) at intervals of not more than two years.